Client Support Specialist

Qualtrics • Chicago, IL

1d • $60,500 - $73,500 • Hybrid

About The Position

The Client Support Specialist is a client-facing role responsible for implementing, configuring, and maintaining client data ingress, surveying, and reporting solutions throughout the customer lifecycle. The specialist translates client operational needs into system specifications and platform configurations, provides frontline support, triages requests, troubleshoots technical issues, and works toward prompt resolution within implementation timelines and internal SLAs. The position focuses on healthcare technology operations and requires analytical problem-solving and a client-centric approach.

The role includes configuring, testing, and validating patient experience products; gathering requirements from client business owners; advising on workflow design and application settings; and managing daily workloads to meet project go-live dates and service commitments. The team works collaboratively with support leaders and technical teams, with an emphasis on precise platform setup, rapid issue resolution, client satisfaction, and continuous product and domain learning.

The position follows Qualtrics’ hybrid work model: employees work in the office three days each week—Mondays, Thursdays, and one day selected by the organizational leader—and may work from anywhere for the rest of the week. The Illinois base annual pay range is $60,500–$73,500. Actual base pay may vary based on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an offer.

Requirements

• 1–2 years of relevant experience in information technology, healthcare, client-facing project management, or operations.
• Prior experience working within or directly supporting healthcare systems.
• Bachelor’s degree in Economics, Computer Science, Information Systems, or a related field.
• Proficiency with Microsoft Office tools, including Excel, Word, and Outlook.
• Analytical, organizational, and problem-solving skills, with strong attention to detail.
• Ability to manage competing timelines, project dates, and service level agreements.

Responsibilities

• Configure, test, and validate patient experience products according to client specifications.
• Gather client requirements by facilitating discussions with business owners and translating operational needs into system specifications.
• Triage incoming client requests, troubleshoot data and survey issues, and coordinate prompt resolution.
• Recommend workflow designs and application settings aligned with healthcare industry best practices.
• Prioritize daily workloads to meet client project go-live dates and internal SLAs.
• Explain technical topics, configuration workflows, and platform capabilities to clients and internal teams.
• Escalate complex cases to subject matter experts or management as needed.

Benefits

• Medical, dental, and vision insurance for employees and dependents.
• Structured onboarding and product training, mentorship, and career advancement pathways.
• Paid vacation, sick leave, and company holidays.
• 401(k) plan with company matching contributions.
• Life and disability insurance.
• Wellness reimbursement.
• Mental health benefits.
• A sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level