Client Support Specialist

Barrett Distribution Centers • Memphis, TN

4d

About The Position

The Client Support Specialist reports to the Client Support Manager and provides customer service through active listening and professional communication. The role identifies the root causes of customer issues and ensures timely resolution. The specialist serves as a primary contact and trusted advisor to assigned customers, coordinating communication and issue resolution between customers and warehouse operations. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., and pays $23.00 per hour.

Requirements

• At least two years of college.
• At least two years of business experience.
• Experience demonstrating knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to balance competing priorities, complex situations, and tight deadlines.
• Strong organizational skills and attention to detail.
• Critical-thinking skills, including the ability to identify problems, suggest potential solutions, and determine when to escalate issues to leadership.
• Ability to read, write, and communicate effectively in English.
• Basic math skills.
• Excellent written and verbal communication skills.
• Ability to type at least 40 words per minute.
• Proficiency in Microsoft business applications, including Outlook, Excel, PowerPoint, and Word.

Nice To Haves

• Basic knowledge of logistics routing and working with carriers, including compliance accounts.
• Basic knowledge of Salesforce and an understanding of warehouse management systems.
• Bilingual Spanish/English skills.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned customers, maintaining proactive communication and timely resolution of issues between warehouse operations and customers.
• Process inbound and outbound paperwork, perform data entry and reconciliations, and ensure special requests are addressed and followed through.
• Invoice customers accurately and on time for receiving, outbound, month-end, and special-services billing; maintain organized billing files.
• Monitor order fulfillment end to end to ensure successful and timely execution across warehouse and customer touchpoints.
• Ensure customer SLAs and compliance requirements are met, including routing orders in customer portals and scheduling carriers according to compliance guides.
• Run and review Non-Compliance Reports (NCR) in Salesforce and identify and resolve discrepancies in records and reports.
• Participate in new customer onboarding and ongoing process-improvement reviews.
• Maintain and regularly update Work Instructions and customer-facing business correspondence.
• Stay current on industry practices, including shipment terms, bill of lading (BOL) creation, and web-based portal routing.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree