Client Support Specialist III

Coastal Payroll•San Diego, CA

13h

About The Position

Coastal Payroll Services is seeking a dedicated Client Support Specialist III to join its Client Support team. The role serves as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution to help ensure seamless payroll processing. The specialist manages timely and accurate payroll processing, helps clients use web-based human capital management products, supports payroll reporting needs, and responds to a high volume of calls and support cases. The position works directly under company management to deepen payroll knowledge and develop expertise.

Requirements

Proven knowledge and/or experience in customer service and operations within payroll and human resources functions.
Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively.
Proficiency in Microsoft Office products, including Excel, Word, and Outlook.
Understanding of applicable federal, state, and local wage and hour laws, and federal and state payroll taxes.
Ability to work in a fast-paced environment.
Strong verbal and written communication skills, attention to detail, and accuracy.
Solid math and analytical skills to support clients effectively.
BS/BA degree or equivalent work experience.

Responsibilities

Manage a designated portfolio of clients and ensure accurate, timely payroll processing in accordance with daily deadlines.
Train clients and provide ongoing assistance with web-based human capital management products.
Help clients analyze payroll reports and develop customized reporting tools to meet business needs.
Handle a high volume of incoming calls and support cases while providing excellent customer service.
Work directly under company management to deepen payroll knowledge and develop expertise.