Client Support Brand Ambassador

Richemont • Fort Worth, TX

2d

About The Position

The Client Support Center Brand Ambassador delivers an exceptional after-sales service experience to retail partners by responding to client needs via phone, email, and Salesforce. The role calls for outstanding customer care, problem-solving, and communication skills, along with a commitment to efficiency, quality results, and a positive, professional culture. This is a client-support position and does not carry direct sales responsibilities.

Requirements

• Excellent verbal and written communication skills.
• Sound problem-solving abilities demonstrating emotional intelligence and empathy.
• Ability to learn quickly and thrive in a fast-paced, multitasking environment where continuous improvement and client-centricity are essential.
• Exceptional interpersonal skills and ability to collaborate effectively across diverse teams.
• Ability to manage competing priorities and high-pressure situations while maintaining a calm, solution-oriented, and professional approach.
• Outstanding organizational and time-management skills with strong attention to detail.
• Flexible availability to work Monday through Friday, 8:00 AM–5:00 PM, and overtime as business needs dictate.
• Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Genuine interest in client care, after-sales operations, case management, and relationship building.

Nice To Haves

• Prior experience with SAP and Salesforce.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Manage luxury brand after-sales email inboxes promptly and professionally.
• Handle inbound calls and inquiries to champion the overall after-sales experience.
• Build lasting B2B relationships by delivering first-contact resolution.
• Process cost estimate approvals and spare parts orders.
• Facilitate clear, effective communication across factories, intercompany teams, and B2B retail partners.
• Proactively follow up on repairs pending client action, including approvals, payments, and additional information.
• Participate in regular inventory counts and auditing of items currently undergoing repair.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for associates and household members.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed