Client Support Associate- Call Center Support

Jackson Hewitt - HJI•Salem, OR

About The Position

The Client Support Associate supports the call center and provides a welcoming, customer-service-oriented experience for clients. The role involves outbound calls to previous and potential clients to follow up, reconnect, and keep them engaged, as well as answering inbound calls, including calls intended for tax preparers, and ensuring callers receive prompt, professional responses. In the office, the associate welcomes visitors, confirms appointments, distributes marketing materials, and engages clients during wait times. Seasonal positions are available, and the posting says both full-time and part-time positions are available.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Make outbound calls to previous and potential clients to follow up, reconnect, and keep them engaged.
Answer inbound calls, including calls for tax preparers, and provide prompt, professional responses.
Welcome visitors in the office.
Confirm appointments.
Distribute marketing materials.
Keep clients engaged during wait times.

Benefits

Earned Wage Access, including access to a portion of earned wages before payday.
Competitive salary.
Employee discounts and a corporate discount program.
Flexible schedule options.
Opportunity for advancement within the organization.
Training and development.
Work Lotto, with a chance to win money for logged shifts.
Low-cost healthcare, dental, and vision benefits.
Teladoc sessions for the employee and household for $18 per month.
Free identity theft protection.
Free tax preparation training and PTIN registration reimbursement.
Referral bonus opportunities and an employee referral program.
Free continuing tax education.
Medical and prescription benefit option after working 1,560 hours annually.
401(k) with company match after working the first 1,000 hours.