Client Support Associate- Call Center Support

Jackson Hewitt - HJI•Woodburn, OR

About The Position

The Seasonal Client Support Associate provides direct support to the call center and serves as a friendly point of contact for clients. The role includes outbound calls to previous and potential clients to follow up, reconnect, and maintain engagement, as well as answering inbound calls—including calls intended for tax preparers—and ensuring callers receive prompt, professional responses. In the office, the associate welcomes visitors, confirms appointments, distributes marketing materials, and keeps clients engaged during wait times. The position is suited to someone who enjoys a customer service-oriented environment, building strong client relationships, and learning in a customer-focused role. Full-time and part-time positions are available.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Make outbound calls to previous and potential clients to follow up, reconnect, and keep them engaged.
Answer inbound calls, including calls for tax preparers, and provide prompt, professional responses.
Welcome visitors in the office.
Confirm appointments.
Distribute marketing materials.
Keep clients engaged during wait times.