Call Center Associate

Anderson Automotive Group • Raleigh, NC

1d • Onsite

About The Position

Anderson Automotive Group is hiring an on-site Call Center Associate for its corporate call center in Raleigh, North Carolina. The role is suited to someone who enjoys a fast-paced, team-oriented environment and brings strong customer service, attention to detail, punctuality, and a willingness to learn. Associates support customers with empathy and integrity while meeting performance targets and representing the company’s brand. They use multiple applications and screens at once and adapt to changing automotive programs, tools, and processes.

The position pays $20–$22 per hour, based on experience. The regular schedule is Monday through Friday, 9 a.m. to 6 p.m., with a rotating Saturday shift every third week; Sunday work is not required. A minimum of three years of customer service experience is required.

Requirements

• At least three years of customer service experience, by phone or in person.
• Ability to type accurately and quickly.
• Ability to maintain a positive environment while working with coworkers and customers from diverse backgrounds.
• Excellent telephone manners and listening skills.
• Ability to relate to customers professionally and courteously.
• Ability to work in a team environment and under pressure.
• Ability to sit for long periods.
• Excellent attention to detail and multitasking ability.
• Self-motivation and initiative.
• High school diploma or GED.
• At least 18 years of age.
• Must pass a drug test and state, federal, and criminal background check.

Nice To Haves

• One year of call center experience.
• Bilingual in English and Spanish.
• Associate’s degree.

Responsibilities

• Advocate for customers and handle their needs with integrity and empathy.
• Meet or exceed performance targets.
• Represent the company as a brand ambassador internally and externally.
• Navigate multiple applications and screens accurately while multitasking.
• Participate actively in training and weekly coaching sessions.
• Adapt to changing programs, tools, and processes.
• Maintain a high standard of customer service and professionalism with a diverse group of customers.

Benefits

• Medical, dental, vision, and pet insurance options.
• 401(k) plan with company match up to 6%.
• Paid time off, including holidays.
• Parental leave.
• Bereavement leave.
• Company discounts.
• Career development opportunities, development programs, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED