Call Center Associate

Intrepid Credit Union • Helena, MT

1d

About The Position

The Call Center Associate (referred to in the description as a Call Center Representative) supports credit union members in reaching their financial goals by providing exceptional service. The role requires broad knowledge of the Credit Union’s departments so callers can be handled from start to finish. It is part of a career ladder and reports to the Call Center Supervisor. The position offers a base pay of $16.84 and is described as an opportunity for growth.

Requirements

• Excellent public relations and customer service skills.
• Professionalism, timeliness, efficiency, and accuracy.

Nice To Haves

• Financial industry experience is preferred.

Responsibilities

• Provide exceptional member service and help members succeed in their financial goals.
• Develop broad knowledge of Credit Union departments to handle callers’ needs from start to finish.
• Understand members’ wants and needs before providing service.
• Multitask and manage time effectively.

Benefits

• Paid volunteer program providing 20 hours of paid time each year for community causes.
• Training opportunities for staff.
• Career ladder system for employee advancement.
• Generous benefit package; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed