Call Center Associate

Berlin City Auto Group • Portland, ME

7d • $18 - $20 • Onsite

About The Position

Berlin City Auto Group is hiring a customer-focused associate for its Service Business Development Center in Portland, Maine. The role serves as a first point of contact for customers, helping them schedule vehicle service, answering questions, and providing a positive, personalized experience before they arrive at the dealership. The associate communicates by phone, email, text, and online, and works with the Service Department to support a consistent service experience. Automotive experience is not required; training, tools, and career development are provided.

The position is suited to people with customer service backgrounds who enjoy building relationships, communicating clearly, and managing multiple interactions. It offers opportunities to develop skills with CRM platforms, scheduling software, and dealership technology, with potential advancement into leadership, service advising, management, and other dealership roles. Starting pay is $18.00–$20.00 per hour based on experience, plus a performance bonus of up to $125 per week.

Requirements

• Minimum of 1 year of customer service experience.
• Strong verbal and written communication skills.
• Strong computer skills and confidence learning new technology.
• At least 18 years of age.
• Authorized to work in the United States.
• Ability to successfully pass a pre-employment background check.
• Able to maintain a positive, professional attitude while managing multiple priorities.
• Calm, resourceful, and solution-oriented in a fast-paced environment.
• Takes ownership of customer concerns and follows through until they are resolved.
• Organized and detail-oriented, with the ability to manage multiple conversations simultaneously.
• Demonstrates initiative, accountability, and a strong work ethic.
• Motivated by achieving goals while putting the customer first.

Nice To Haves

• Experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued.
• Experience with CRM software or appointment scheduling systems is a plus but not required.
• Automotive experience is not required.

Responsibilities

• Deliver an exceptional customer experience through phone, email, text, and online interactions.
• Listen to customer needs and provide personalized solutions as a first point of contact.
• Build relationships with current and future service customers through proactive communication and follow-up.
• Answer incoming Service Department calls promptly and professionally.
• Schedule service appointments efficiently while maximizing convenience for customers.
• Communicate with customers using their preferred method, including phone, text, and email.
• Follow up to confirm appointments, answer questions, and support a seamless service experience.
• Partner with the Service Department to provide a consistent, high-quality customer experience.
• Maintain accurate customer information in the CRM system to support communication and follow-up.
• Resolve customer questions with empathy, professionalism, and urgency.
• Look for opportunities to exceed customer expectations and strengthen long-term relationships.

Benefits

• Paid training with ongoing coaching and professional development.
• Career advancement opportunities in leadership, service advising, management, and other dealership roles.
• Competitive hourly pay of $18.00–$20.00 based on experience.
• Performance bonus of up to $125 per week.
• Paid time off accruing from the first day.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with employer contribution.
• Health and Wellness reimbursement of up to $75 per month.
• Employee discounts.
• Recognition programs for outstanding customer service and high performance.
• Collaborative, team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed