Call Center Associate
Intrepid Credit Union•Helena, MT
•$17 - $19
About The Position
The Call Center Representative role provides an opportunity to learn about all areas and departments of Intrepid Credit Union while helping members succeed in their financial goals through exceptional service. Representatives aim to handle each caller’s needs from start to finish, requiring broad knowledge across the Credit Union, multitasking, time management, and careful listening to understand members’ wants and needs. The position is part of a career ladder and reports to the Call Center Supervisor. The stated base pay is $16.84; the posting does not specify the pay period.
Requirements
- Excellent public relations and customer service skills.
- Professionalism, timeliness, efficiency, and accuracy.
Nice To Haves
- Financial industry experience.
Responsibilities
- Provide exceptional member service and help members succeed in their financial goals.
- Handle callers’ needs from start to finish.
- Develop and use broad knowledge of the Credit Union’s departments.
- Listen carefully to understand members’ wants and needs.
Benefits
- Generous benefit package (specific benefits are not listed).
- 20 hours of paid volunteer time each year.
- Training opportunities for staff.
- Career ladder system for employees seeking career progression.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
