Client Support Associate- Call Center Support
About The Position
The Client Support Associate is a seasonal role providing direct support to a call center and helping clients throughout their interactions with the organization. The associate makes outbound calls to previous and potential clients to follow up, reconnect, and maintain engagement, and answers inbound calls, including calls for tax preparers, ensuring callers receive prompt, professional responses. In the office, the associate welcomes visitors, confirms appointments, distributes marketing materials, and keeps clients engaged while they wait. The role is suited to someone who enjoys a welcoming, customer service-oriented environment, communicates well, and wants to learn and grow in a customer-focused position. The anticipated employment period is November 30, 2026, through April 25, 2027. Full-time and part-time positions are available.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Make outbound calls to previous and potential clients to follow up, reconnect, and keep them engaged.
- Answer inbound calls, including calls for tax preparers, and provide prompt, professional responses.
- Welcome visitors in the office.
- Confirm appointments.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Work Lotto: opportunity to win money for logged shifts
- Low-cost healthcare, dental, and vision benefits
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training
- PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after working 1,560 hours annually
- 401(k) with company match after working the first 1,000 hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
