Client Support Associate

FTR•Colony, TX

13d

About The Position

Jackson Hewitt is seeking a customer-service-oriented Client Support Associate to help provide welcoming, positive experiences for clients and support the organization’s local outreach and recruiting efforts. The role involves serving as an ambassador in local shops, events, and community locations to increase brand awareness and recruit talent, using local market knowledge and social media to expand reach and build a talent pipeline. In the office, the associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged while they wait. The posting welcomes applicants regardless of work background or experience level and describes the position as seasonal. Full-time and part-time positions are available, with flexible schedule options. Compensation is $16.00 per hour. PTIN certification is listed as required.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.
PTIN certification is required.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Visit local shops, events, and community locations to drive brand awareness and recruit new talent.
Use local market knowledge and social media skills to expand the organization’s reach and build a talent pipeline.
Welcome office visitors and help ensure exceptional client experiences.
Engage with clients and confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.