Client Support Associate
About The Position
Jackson Hewitt is hiring a Seasonal Client Support Associate to welcome visitors to its offices and help provide exceptional client experiences. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged while they wait. The position is suited to someone who enjoys customer service, communicating with clients, and building relationships. The posting welcomes applicants regardless of work background or experience level. Full-time and part-time positions are available, with flexible scheduling options. Compensation is $15.00–$17.00 per hour. PTIN certification is listed as required.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- Ability to obtain a Preparer Tax Identification Number (PTIN), as stated for tax preparer applicants.
Nice To Haves
- Prior customer service or sales experience is preferred but not required.
Responsibilities
- Welcome visitors and serve as a friendly point of contact in the office.
- Engage with clients and help ensure exceptional client experiences.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access.
- 401(k) with company matching, subject to stated eligibility hours.
- Competitive salary.
- Dental insurance.
- Employee discounts and corporate discount program.
- Flexible schedule options.
- Health insurance and medical and prescription benefit options, subject to stated eligibility hours.
- Vision insurance.
- Opportunity for advancement.
- Training and development.
- Teladoc access for the employee and household for $18 per month.
- Free identity theft protection.
- Free tax preparation training and PTIN registration reimbursement.
- Referral bonus opportunities and employee referral program.
- Free continuing tax education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
