Client Support Associate
EPL•Lake Charles, LA
About The Position
Jackson Hewitt is seeking a Seasonal Client Support Associate to create welcoming, customer service-oriented experiences for clients visiting its offices. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and helping clients stay engaged during wait times. The position is suited to someone who enjoys building client relationships and communicating effectively. Applicants from all work backgrounds and experience levels are welcome.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Engage with clients visiting the office and help provide exceptional client experiences.
- Confirm client appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access.
- Competitive salary.
- Employee discounts.
- Flexible schedule.
- Opportunity for advancement.
- Training and development.
- Low-cost healthcare, dental, and vision benefits.
- Teladoc sessions for the employee and household for $18 per month.
- Free identity theft protection.
- Corporate discount program.
- Free tax preparation training.
- PTIN registration reimbursement.
- Referral bonus opportunities.
- Free continuing tax education.
- Medical and prescription benefit option after working 1,560 hours annually.
- 401(k) with company match after working the first 1,000 hours.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
