Work From Home Client Support Associate | Entry Level
About The Position
AO (American Income Division) is seeking motivated, service-driven professionals to join their team as Client Service Leaders. This fully remote opportunity offers the flexibility to work from home while building a rewarding career through structured mentorship, professional development, and performance-based advancement. This position combines customer service, leadership development, relationship management, and professional growth within a flexible virtual work environment. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the success of its team through mentorship, leadership development, and long-term career growth.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Strong commitment to delivering exceptional customer service
- Excellent communication and interpersonal skills
- Leadership ability or strong leadership potential
- Self-motivation and accountability
- Positive, growth-oriented mindset
- Strong organizational and time-management skills
- Ability to work independently while collaborating remotely
- Professionalism, integrity, and adaptability
Nice To Haves
- Experience in Customer Service
- Experience in Client Relations
- Experience in Team Leadership
- Experience in Sales
- Experience in Retail
- Experience in Hospitality
- Experience in Healthcare
- Experience in Business Operations
- Experience in Call Center Support
- Leadership experience is beneficial but not required. We value coachability, work ethic, and a desire to grow. Comprehensive training and mentorship are provided.
Responsibilities
- Meet with clients through Zoom and phone appointments
- Provide professional guidance regarding benefits and coverage options
- Assist clients with enrollment, policy updates, and ongoing service needs
- Deliver exceptional customer service with professionalism and empathy
- Build and maintain long-term client relationships through consistent communication
- Lead by example in delivering exceptional client experiences
- Coach, encourage, and support team members
- Foster collaboration and accountability within a remote environment
- Participate in leadership training and mentorship programs
- Utilize virtual tools to improve communication and productivity
- Maintain professionalism, integrity, and high service standards
Benefits
- 100% Remote Work
- Flexible Scheduling
- Leadership Mentorship
- One-on-one coaching
- Executive mentorship
- Weekly leadership development
- Ongoing professional training
- Career Advancement
- Performance-based promotions
- Leadership development pathways
- Promotion from within
- Long-term professional growth opportunities
- Weekly Pay & Performance Incentives
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition programs
- Residual income opportunities
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Annual incentive trips for qualifying team members
- Advanced virtual technology and collaboration tools
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
