Work From Home Client Support Associate | Entry Level

AIL•Fresno, CA

1d•Remote

About The Position

AO Globe Life is expanding and seeking motivated, growth-focused professionals to join our virtual organization as Remote Sales Leaders. This opportunity combines client relationship management, consultative insurance sales, coaching, recruiting, and team development. You'll continue helping working families understand valuable protection options while developing representatives, strengthening team performance, and building your own leadership career. AO provides the training, mentorship, systems, and advancement opportunities to help you grow, whether you already have management experience or are a successful professional ready to develop into leadership.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting meetings through Zoom and phone
Participate in ongoing training and professional development
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous experience in sales, customer service, recruiting, management, operations, hospitality leadership, retail management, financial services, account management, training, entrepreneurship, or business development can transfer particularly well.
Previous leadership experience is preferred but not required for high-performing candidates with demonstrated leadership potential.

Responsibilities

Lead, coach, and develop a high-performing, accountable, and professional virtual team.
Recruit, onboard, mentor, and develop representatives.
Help team members establish personal and professional goals.
Coach representatives on communication, client service, and consultative sales.
Monitor activity and performance and provide constructive feedback.
Identify development opportunities and create strategies for improvement.
Conduct virtual coaching sessions, workshops, and team meetings.
Recognize strong performance and encourage continued growth.
Help develop future trainers, mentors, and leaders.
Build a collaborative culture centered on accountability, integrity, and achievement.
Serve clients directly through virtual appointments to connect with individuals who have requested information about available benefits.
Conduct consultations through Zoom and phone.
Identify individual and family protection needs.
Explain available life, accident, and supplemental health insurance options.
Recommend appropriate solutions based on client needs.
Answer questions clearly and professionally.
Guide eligible clients through applications and enrollment.
Conduct policy reviews and provide ongoing service.
Maintain accurate digital records and documentation.
Build long-term relationships through consistent follow-up.