Client Support Associate

Jackson Hewitt - ERS•Suwanee, GA

1d•$11 - $14

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly point of contact for clients visiting the offices. The role focuses on creating exceptional client experiences and providing essential support in a welcoming, customer service-oriented environment. Associates engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. The employer welcomes applicants regardless of work background or experience level and offers opportunities to learn and advance.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Engage with clients visiting the offices and support a positive client experience.
Confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.

Benefits

Earned Wage Access, including access to a portion of earned wages before payday.
Competitive salary.
Employee discounts and a corporate discount program.
Flexible schedule options.
Opportunities for advancement.
Training and development.
Low-cost healthcare, dental, and vision benefits.
Teladoc sessions for the employee and household for $18 per month.
Free identity theft protection.
Free tax preparation training and PTIN registration reimbursement.
Referral bonus opportunities and an employee referral program.
Free continuing tax education.
Medical and prescription benefit option after working 1,560 hours annually.
401(k) with company match, available after working the first 1,000 hours.
Work Lotto opportunity to win money for logged shifts.