Client Support Assistant

America Works of New York•Westampton, NJ

About The Position

America Works of New Jersey is seeking an empathetic and organized Client Support Assistant to provide one-on-one assistance to clients and help maintain smooth daily office operations. The role balances compassionate client guidance (60%) with database tracking, office logistics, and administrative support (40%). The position may be onboarded on a staffing agency payroll with limited benefits.

Requirements

1–2 years of administrative experience; experience in human services or community-focused environments is ideal.
Direct experience working alongside diverse, vulnerable, or client-centered populations.
Bachelor’s degree required.
Strong organizational and multitasking skills.
Professional communication and customer service skills.
Ability to maintain confidentiality.

Nice To Haves

Proficiency in Microsoft Office and Salesforce; Salesforce proficiency is preferred.
Administrative experience in human services or community-focused environments.

Responsibilities

Provide empathetic assistance with resume creation, job applications, and setting up personal email accounts.
Answer incoming phone calls and conduct proactive phone outreach to clients.
Guide clients through digital onboarding and intake forms and connect them to essential support resources.
Set up client accounts in Metrix Learning and guide clients through course selection.
Demonstrate how clients can scan, fax, save, and upload personal records or employment materials to online portals and email.
Input client data into Salesforce, process and internally track referrals, file documents, and maintain accurate client retention records.
Manage incoming and outgoing deliveries and track office supply inventory.
Open and monitor IT tickets for office technology issues and support general daily workplace functions.
Open and close the office as scheduled.
Assist with job fair preparation and outreach campaigns.