Client Support Admin

Aston Carter • Fairfax, VA

7d • $21 - $26 • Onsite

About The Position

The Client Support Administrator provides essential administrative support and high-quality customer service to ensure smooth daily operations. The role schedules meetings, manages office logistics, and serves as a first point of contact for clients while collaborating with internal teams. It is an opportunity for someone interested in problem solving, working with people, and developing a long-term career in the insurance industry.

The position is based in a professional, fully onsite office in Fairfax, Virginia. It uses standard office technology and tools, including Microsoft Office Suite, for schedules, documentation, and client communication. The work environment emphasizes collaboration, team support, performance, and positive team dynamics. A professional appearance and demeanor are required for regular client and internal interactions.

This is a contract-to-hire position. The pay range is $21.00–$26.44 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Benefit eligibility depends on job classification and length of employment; eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave.

Requirements

• 1 to 2 years of administrative support or retail customer service experience.
• Strong administrative support skills, including scheduling, documentation, and office coordination.
• Proven customer service abilities focused on client satisfaction.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional demeanor and strong customer-service instincts.
• Outgoing personality and a desire to solve problems and assist others.
• Ability to collaborate effectively with cross-functional teams, including leadership and support staff.

Nice To Haves

• Previous customer service or administrative experience preferred.
• Interest in long-term growth within the insurance industry, including potential licensing and account management responsibilities.
• Motivation to grow within a dynamic, opportunity-rich environment.

Responsibilities

• Schedule meetings and assist with calendar coordination for internal teams.
• Maintain accurate records, organize documentation, and prepare standard office materials.
• Manage daily mail, shipping activities, and office supply ordering.
• Support office logistics to help ensure efficient daily operations.
• Assist clients with basic inquiries and direct them to the appropriate internal contact.
• Represent the organization professionally in client interactions and demonstrate a customer-first mindset.
• Work with insurance agents, leadership, and support staff on day-to-day operational needs.
• Coordinate with management during staff transitions to support business continuity and consistent service delivery.

Benefits

• Medical, dental, and vision coverage (if eligible).
• Critical illness, accident, and hospital coverage (if eligible).
• 401(k) retirement plan with pre-tax and Roth post-tax contributions (if eligible).
• Voluntary life and AD&D insurance for the employee and dependents (if eligible).
• Short- and long-term disability coverage (if eligible).
• Health Spending Account (HSA) (if eligible).
• Transportation benefits (if eligible).
• Employee Assistance Program (if eligible).
• Time off/leave, including PTO, vacation, or sick leave (if eligible).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed