Client Support Admin
About The Position
The Client Support Administrator provides administrative support and customer service to help ensure smooth daily operations. The role schedules meetings, coordinates calendars, manages office logistics, maintains documentation, and serves as a first point of contact for clients. The administrator collaborates with insurance agents, leadership, and support staff, and works with management during staff transitions to support business continuity and consistent service delivery. This is a contract-to-hire position based onsite in Fairfax, Virginia, with a stated pay range of $21.00–$26.44 per hour.
Requirements
- 1 to 2 years of administrative support or retail customer service experience.
- Strong administrative support skills, including scheduling, documentation, and office coordination.
- Customer service abilities focused on client satisfaction.
- Proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Professional demeanor and strong customer-service instincts.
- Outgoing personality and a desire to solve problems and assist others.
- Ability to collaborate effectively with cross-functional teams, including leadership and support staff.
Nice To Haves
- Previous customer service or administrative experience preferred.
- Motivation to grow within a dynamic, opportunity-rich environment.
Responsibilities
- Schedule meetings and assist with calendar coordination for internal teams.
- Maintain accurate records, organize documentation, and prepare standard office materials.
- Manage daily mail, shipping activities, and office supply ordering.
- Support office logistics to ensure efficient daily operations.
- Assist clients with basic inquiries and direct them to the appropriate internal contact.
- Represent the organization professionally and demonstrate a customer-first approach in client interactions.
- Work with insurance agents, leadership, and support staff on day-to-day operational needs.
- Coordinate with management during staff transitions to support business continuity and consistent service delivery.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
