Client Support Administrator - Remote

Friedman Vartolo LLP • City of Rochester, NY

6d • $20 - $22 • Remote

About The Position

Friedman Vartolo LLP is seeking an experienced Client Support Administrator to assist with client communications and escalations. The position functions as an extension of the firm, communicating directly with firm clients to relay critical information and timeline data. The role manages allocated cases against internal and client milestones and timelines, serves as a point of contact for multiple clients, and supports client relationships and referral growth. The position is remote.

Requirements

• At least 3 years of experience in the default services industry.
• At least 1 year of experience with BFKS, Tempo, and other client communication portals.
• Tech savvy.
• Willingness to ask questions and get hands dirty.
• Team player looking to be part of something great.
• Superior written and verbal communication skills.

Responsibilities

• Ensure accurate daily completion of BFKS and Tempo workload steps.
• Manage allocated cases to meet expected internal and client milestones and timelines.
• Serve as the single point of contact for numerous firm clients.
• Maintain and improve client relationships to drive referral growth.
• Escalate pressing timeline issues where appropriate.
• Produce case-level reports for client review.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• 401(k)
• Gym/fitness membership reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed