Client Support Administrator
About The Position
The Client Support Administrator provides installation, maintenance, and troubleshooting support for information systems applications, communications systems, and related peripheral hardware. The role performs technical tasks and assists with project milestones, resolves technical problems of moderate scope and complexity, deploys new hardware and software, and upgrades existing installations. It also prepares and maintains computer systems and operations documentation, responds to incidents, and performs customer support tasks. The position requires hands-on experience supporting installation, repair, and troubleshooting or maintenance of communications systems or equipment. Specialized duties include installing and removing client-level software, diagnosing and troubleshooting basic computer workstations, and installing workstation software patches, security fixes, and service releases. The role is based onsite at an international customer location and requires U.S. citizenship and an active Secret clearance.
Requirements
- High school diploma or GED.
- At least 1 year of related experience.
- Hands-on experience supporting installation, repair, troubleshooting, or maintenance of communications systems or equipment.
- Experience installing and removing client-level software.
- Experience diagnosing and troubleshooting basic computer workstations.
- Experience implementing or installing workstation software patches, security fixes, and service releases.
- U.S. citizenship.
- Must currently possess a Secret clearance.
- Must meet the DoW 8570.01-M certification requirement, or applicable SPIN-C or task-order requirements.
Nice To Haves
- Experience interacting with military personnel.
- Security+ certification.
- Microsoft Certified Solutions Associate (MCSA) – Desktop certification or equivalent.
Responsibilities
- Install, maintain, and troubleshoot information systems applications and related peripheral hardware.
- Perform technical tasks and assist with completing milestones associated with specific projects.
- Provide solutions to technical problems of moderate scope and complexity.
- Deploy new hardware and software and upgrade existing installations.
- Prepare and maintain documentation for processes and procedures related to computer systems and operations.
- Provide incident response and perform customer support tasks.
- Support installation, repair, troubleshooting, and maintenance of communications systems or equipment.
- Install and remove client-level software, diagnose and troubleshoot basic computer workstations, and install workstation software patches, security fixes, and service releases.
Benefits
- 401(k) with company match.
- Comprehensive health and wellness packages.
- Career mobility support.
- Professional growth opportunities, including paid education and certifications.
- Paid vacation and holidays.
- Medical plan options, including plans with Health Savings Accounts.
- Dental and vision plans.
- Flexible work weeks where possible.
- Paid time off plans that include vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
