Client Success Specialist

APPLIED TECHNOLOGY GROUP INC•North Little Rock, AR

3d•Hybrid

About The Position

Client Success Specialist NOW HIRING for our next GeT Aboard Class! Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in-person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive. Location: North Little Rock, AR (Headquarters) Attendance is required—but we think you’ll agree it feels more like a launch party than training. ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge. Job Summary Location: Offices in North Little Rock, AR, and Phoenix, AZ. Open to remote in AR, LA, TX, OK, MO, TN, GA, and FL. The Client Services Lead is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people. You are not a traditional project manager, and you are not a salesperson. You are a trusted partner to clients and a steady leader internally, someone who knows when to push, when to pause, and how to move work forward without unnecessary friction.

Requirements

3 – 5 years of project management, agency, and/or relevant experience.
Excellent written and verbal communication
Strong ability to track, document, and report on project status
Confident running meetings, leading discussions, and demoing progress
Comfortable managing multiple workstreams simultaneously
Organized, proactive, and calm under pressure
Strong judgment around resourcing, knowing when to shift people and when stability matters more
Ability to sense when a client need is “Phase 1” vs. something better positioned for a future phase
Natural relationship-builder who enjoys helping clients succeed
Ability to motivate without micromanaging
Empathy for both clients and technical team
Comfort operating in ambiguity and helping others find clarity
Applicants must be authorized to work in the U.S. without company sponsorship.

Nice To Haves

This role is ideal for someone who: Enjoys being at the center of complex work
Thinks in outcomes, not just tasks
Has worked closely with designers and developers
Takes pride in making clients feel supported and teams feel empowered
Has some technical and/or design skills / background

Responsibilities

Serve as the primary point of contact for assigned clients
Run client calls, planning sessions, and product update demos
Build trust through clarity, follow-through, and thoughtful guidance
Communicate with Clients through email, virtual meetings, and in person (if required)
Identify opportunities to add value, expand scope, or shape future phases of work
Coordinate work across design, development, and strategy teams
Manage timelines, budgets, and priorities across multiple active projects
Remove blockers by asking the right questions and bringing in the right people at the right time
Ensure work stays aligned with client goals, not just task completion
Use your working background in design and software development to translate client needs into clear, actionable direction for designers and developers.
Provide high-level guidance on design and technology decisions (without needing to be hands-on)
Ensure solutions remain practical, scalable, and aligned with project constraints
Motivate and support developers to hit deadlines and maintain quality
Mentor team members on client communication and relationship awareness
Help teams understand the why behind the work, not just the tasks