Client Success Specialist

MXR Imaging, Inc.•Boston, MA

22h•Onsite

About The Position

This position is primarily focused on existing customer engagement, aiming to satisfy customers' needs and requests, respond to their queries in a timely manner, and deliver a positive customer experience. The role requires excellent communication and negotiation skills, along with a strong customer service orientation. It is vital for ensuring customer satisfaction and loyalty, ultimately contributing to business growth through successful, long-term client relationships.

Requirements

High School Diploma
Five years or more of sales experience and/or radiology technical equipment experience
Knowledge of the imaging industry
Experience selling B2B imaging solutions; preferably selling to all sizes of healthcare facilities
Ability to work comfortably with department level & C-level customer management
Ability to communicate effectively with executive management
Excellent verbal and written English communication skills
Ability to work effectively with internal and external customers
Ability to work independently and provide timely results
Proficient with MS Office applications, including Excel, Word, PowerPoint
Proficient with CRM software
Strong organizational skills and ability to prioritize tasks
Understanding of customer performance metrics
Business acumen with problem-solving attitude

Nice To Haves

Bachelor's Degree

Responsibilities

Engage with all customer accounts in the assigned territory to manage/maintain the existing customer base, identify upselling/cross-selling opportunities, and provide post-sales support.
Resolve issues/conflicts and provide solutions to customers in a timely manner.
Act as the voice of the customer, identifying customer hurdles and working to mitigate them.
Responsible for selling new X-Ray service contracts.
Work with the Service management team to maintain Service contract renewals.
Focus on maintaining and growing Medical Supplies sales within the assigned territory.
Sell Ultrasound equipment, parts, and probes.
Coordinate to utilize service team members, manufacturer team members, and sales executives to advance opportunities or address customer needs.
Prepare weekly reports on sales calls, territorial and market trends, competitive activity, and special reports required by management.
Implement company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies.
Maintain current account records by utilizing CRM and updating sales and contact information.
Track all customer engagements in the CRM.
Demonstrate and promote behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
Comply with all company policies, procedures, and safety standards.
Perform other duties as assigned.