Client Success Specialist

BrightLink•Roswell, GA

23h

About The Position

BrightLink is a consultative, industry thought-leader building SaaS technology for the professional credentialing industry. At our core, we are passionate about helping people better their lives through the demonstration of skills. We build technology that delivers cognitive assessments and manages professional credentialing programs. BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of client projects and the ongoing health of a defined portfolio of accounts. You’ll be the person keeping both launches and project work on track, while keeping both internal and external teams informed. This is not a support role. You’re expected to drive things forward, surface risk early, and make sure every client in your portfolio feels like they have a true partner — not just a vendor.

Requirements

Bachelor's degree
2–3 years of account management experience at a SaaS company
Ability to communicate and influence at all levels — including executive stakeholders
Solid experience with CRM tools and MS Office or Google Workspace
Strong organizational skills and the ability to manage multiple workstreams without losing the thread
Excellent written and verbal communication — you write clearly, speak confidently, and listen well

Nice To Haves

Familiarity with AI productivity tools and a genuine curiosity for working smarter
Experience in or knowledge of the credentialing industry
HubSpot experience
Training or enablement background

Responsibilities

Launch Coordination
Facilitate kickoff meetings and maintain the launch plan as a living document
Own the meeting cadence: calendar, agendas, and recaps
Keep a shared timeline that both internal teams and clients can trust
Make sure every stakeholder — on both sides — knows what they own and when
Stay close through go-live and into post-launch stabilization
Project Work
Join discovery calls with clients and help shape requirements into clear, actionable scopes
Partner with internal teams on SOW development; catch scope gaps before they become delivery problems
Keep approved SOWs tracked and prioritized — nothing falls through the cracks
Monitor what's in flight across your accounts: know what's at risk, what's on track, and what's approaching a billing milestone
Coordinate UAT: schedule demos, collect feedback, and confirm acceptance criteria is met
Notice patterns across projects and bring them forward as potential product or process improvements
Release & Product Communications
Stay ahead of upcoming releases and deployment schedules
Translate release notes into client-appropriate communications; not everyone needs everything
Be the first line of response for client questions post-release and escalate issues without delay
Account Management & Relationship Health
Serve as the primary day-to-day contact for your portfolio
Know your clients: their history with BrightLink, their goals, their pain points, their stakeholders
Surface expansion opportunities and flag them to leadership
Identify friction, scope creep, or timeline risk early and come to the table with a recommended path forward