Client Success Specialist

Eisenhower Center Brand • Ann Arbor, MI

20h

About The Position

A Client Success Specialist empowers residents to secure and sustain meaningful, productive activities both within Eisenhower Center facilities and throughout the community. This role involves planning and leading skill‑building opportunities, as well as working directly alongside residents to model effective, appropriate workplace behaviors. The Client Success Specialist also manages payroll submissions for residents participating in paid work programs. At the Manchester location, this position may additionally support daily farm operations by helping care for animals, maintaining their health and safety, and assisting with the planning and upkeep of the garden and greenhouse.

Requirements

• High school diploma or equivalent required; additional education in human services, social work, psychology, or a related field preferred
• Experience working in behavioral health, vocational services, or a supportive residential setting is beneficial
• Reliable, punctual, and able to work independently with minimal supervision

Nice To Haves

• Strong problem‑solving abilities and sound judgment in dynamic situations
• Flexible, motivated, and able to adapt to changing resident and program needs
• Effective communication skills for engaging with residents, community partners, and team members
• Comfortable facilitating structured activities and providing supervision in group or individual settings
• Interest in gardening and farm animal care

Responsibilities

• Develop community partnerships to support residents with vocational exploration and job searches
• Lead skill‑building activities to increase resident engagement in productive tasks
• Maintain strict resident confidentiality
• Provide supervision during vocational sessions to ensure safety
• Collaborate with the Day Treatment Program team at the Manchester location
• Document vocational sessions and submit payroll information accurately and on time

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees