Client Success Specialist

Xnurta•Portland, OR

About The Position

The Client Success Specialist role involves nurturing and growing relationships with a designated portfolio of Xnurta clients. As the primary contact for our clients, you will collaborate closely with various internal teams, including Customer Success, Product, and Sales, to ensure client needs are met promptly and effectively. Your responsibilities include addressing and resolving client inquiries and issues, while leveraging exceptional client management skills to drive positive results in a fast-paced setting. Additionally, as our department grows and new Customer Success strategies are introduced, you will contribute significantly to the development, optimization, and implementation of internal procedures and workflows.

Requirements

Bachelor’s degree in Business, Communication, or a related field preferred.
2+ years of experience in client success, customer service, or a related role.
Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
Problem-solving mindset with a proactive approach to client support.
Experience with Amazon Ads or general Ad tech preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Strong organizational skills and attention to detail.

Nice To Haves

Experience with Amazon Ads or general Ad tech preferred.
Bachelor’s degree in Business, Communication, or a related field preferred.

Responsibilities

Client Relationship Management: Build and maintain strong relationships with clients, acting as their advocate and primary resource for support and product knowledge.
Onboarding and Training: Guide clients through the onboarding process, providing training and resources to ensure they are well-equipped to use our products effectively.
Proactive Support: Monitor client accounts to identify potential issues, provide timely solutions, and conduct regular check-ins to ensure satisfaction.
Feedback Loop: Gather client feedback and insights to inform product team of development opportunities and improvements, ensuring their voices are heard.
Cross-Functional Collaboration: Work closely with sales, product, and support teams to address client needs and enhance the overall client experience.
Performance Tracking: Track client engagement metrics and usage data to identify opportunities for growth and improvement.
Client Education: Maintain client awareness of Xnurta’s latest features, allowing them to maximize their potential.
Problem Resolution: Address and resolve client inquiries and issues efficiently, ensuring a positive client experience at all times.