Client Success Specialist

BrightLink•Roswell, GA

About The Position

Who is BrightLink? BrightLink is a consultative, industry thought-leader building SaaS technology for the professional credentialing industry. At our core, we are passionate about helping people better their lives through the demonstration of skills. We build technology that delivers cognitive assessments and manages professional credentialing programs. Who are we looking for? BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of client projects and the ongoing health of a defined portfolio of accounts. You’ll be the person keeping both launches and project work on track, while keeping both internal and external teams informed. This is not a support role. You’re expected to drive things forward, surface risk early, and make sure every client in your portfolio feels like they have a true partner — not just a vendor.

Requirements

Bachelor's degree
2–3 years of account management experience at a SaaS company
Ability to communicate and influence at all levels — including executive stakeholders
Solid experience with CRM tools and MS Office or Google Workspace
Strong organizational skills and the ability to manage multiple workstreams without losing the thread
Excellent written and verbal communication — you write clearly, speak confidently, and listen well

Nice To Haves

Familiarity with AI productivity tools and a genuine curiosity for working smarter
Experience in or knowledge of the credentialing industry
Training or enablement background

Responsibilities

Launch Coordination New client launches are high-stakes moments — and you'll own the coordination from kickoff through go-live. That means driving the process, not just tracking it. Facilitate kickoff meetings and maintain the launch plan as a living document Own the meeting cadence: calendar, agendas, and recaps Keep a shared timeline that both internal teams and clients can trust Make sure every stakeholder — on both sides — knows what they own and when Stay close through go-live and into post-launch stabilization
Project Work You'll coordinate project work from the first discovery conversation through SOW sign-off and into delivery. Join discovery calls with clients and help shape requirements into clear, actionable scopes Partner with internal teams on SOW development; catch scope gaps before they become delivery problems Keep approved SOWs tracked and prioritized — nothing falls through the cracks Monitor what's in flight across your accounts: know what's at risk, what's on track, and what's approaching a billing milestone Coordinate UAT: schedule demos, collect feedback, and confirm acceptance criteria is met Notice patterns across projects and bring them forward as potential product or process improvements
Release & Product Communications When we ship something new, your clients should hear it from you — in plain language, with context that's relevant to them. Stay ahead of upcoming releases and deployment schedules Translate release notes into client-appropriate communications; not everyone needs everything Be the first line of response for client questions post-release and escalate issues without delay
Account Management & Relationship Health Your accounts aren't just a list — they're relationships you're actively tending. Serve as the primary day-to-day contact for your portfolio Know your clients: their history with BrightLink, their goals, their pain points, their stakeholders Surface expansion opportunities and flag them to leadership Identify friction, scope creep, or timeline risk early and come to the table with a recommended path forward