Client Success Specialist

Element Fleet Management • Minneapolis, MN

1d • Onsite

About The Position

We’re looking for a highly client services-oriented individual to join our team as a Client Success Specialist. In this role, you will build and maintain relationships with our clients and provide ongoing day-to-day account support, recommending cost-saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client’s ability to achieve their company goals, as well as to Element Fleet’s attainment of account retention and growth objectives. Internally, this role is referred to you as Client Success Partner.

Requirements

• BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree.
• 2-5 years Client service or client account management experience is highly desirable, preferably in a B2B service environment
• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
• Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced, environment.
• Ability to build and maintain productive working relationships based on mutual trust at all levels in the organization.
• Demonstrated history of being able to obtain and effectively analyze data, identify trend/issues, solicit input, look at all perspectives, reach logical decisions or recommendations and acts quickly to implement solutions

Nice To Haves

• Demonstrated strong Excel skills and application of use to translate into meaningful conclusions for clients

Responsibilities

• Work with Commercial teams to understand account strategy and requirements to execute.
• Executes and prioritizes day-to-day requests and activities, complex or routine, in accordance with the client’s policies, procedures and priorities.
• Creates Action Plan (as necessary) for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress.
• Applies knowledge and understanding of assigned client business and fleet requirements - including the programs they subscribe to, pricing structure, policy and parameters, inventory makeup, billing structure, ordering profiles etc.
• Uses discretion and independent judgment advising clients and works with clients to recognize need and recommend solutions.
• Takes ownership of client issues and applies critical thinking and problem-solving abilities.
• Customer data analysis and/or reporting
• Leverages subject matter experts to quickly and efficiently resolve inquiries
• Client Relationship Management – builds and sustains professional working relationships with client contacts in assigned portfolio.
• Proactively seeks to understand and assess client goals and objectives, recognize needs, and recommend solutions and cost savings ideas (including products and services overviews).
• May participate in client visits and/or travel to client’s location to support business needs.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level