Client Success Representative

FULGENT THERAPEUTICS LLC • Coppell, TX

7d • Onsite

About The Position

The Client Success Representative ensures that client requests are fulfilled accurately and efficiently. The role provides first-tier support for electronic communications to the Client Services team, responds to internal and external client inquiries, and triages requests to the appropriate level or department. The representative handles administrative and client-support tasks while maintaining service quality and supporting optimal patient care. The position uses internal customer relationship management (CRM) and laboratory information system (LIS) technologies and requires both independent work and collaboration across the organization.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a client services role.
• Strong and courteous phone etiquette.
• Ability to work harmoniously as a team member.
• Ability to compose clear, concise, and professional written communications.
• Strict attention to detail and strong organizational skills.
• Precision in performing clerical tasks.
• Ability to meet deadlines and work under pressure.
• Flexibility and adaptability to reprioritize tasks.
• Ability to work independently once given adequate instructions.
• Proficiency in MS Office.

Nice To Haves

• Experience in an administrative, receptionist, or medical role.

Responsibilities

• Process work requests and tickets, including coordinating with Distribution to send slides to outside institutions.
• Fax, confirm, and document receipt of critical diagnosis reports.
• Process requests for records of loans to outside institutions.
• Process requests for additional testing.
• Handle incoming and outgoing calls.
• Maintain quality service by following call-monitoring standards and standard operating procedures to support a positive client experience and optimal patient care.
• Use internal CRM and LIS technologies.
• Work independently and collaboratively, sharing and receiving information and ideas from all levels of the organization.
• Adapt to changing priorities while maintaining personal accountability and a positive commitment to patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED