Client Success Representative

AIL • Fayetteville, NC

1d • $90,000 - $120,000 • Remote

About The Position

AO Globe Life is seeking motivated professionals for a remote, client-focused role supporting families and individuals across the United States. The representative helps clients understand and access benefit programs, conducts scheduled virtual consultations, and builds meaningful client relationships while providing dependable service. The role offers flexible scheduling, structured training, pre-interested client consultations, and a combination of independent work and team support. No cold outreach or door-to-door sales is required.

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. Training, mentorship, licensing guidance, and ongoing professional development are provided. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed during hiring and onboarding.

Requirements

• Must be physically located and legally authorized to work in the United States.
• Must be at least 18 years of age.
• Reliable high-speed internet connection.
• A Windows-based laptop or desktop computer with a webcam; candidates provide their own equipment.
• A professional remote workspace.
• Strong verbal communication and interpersonal skills.
• Organized, dependable, and comfortable working independently in a remote environment.
• Confidence using video conferencing platforms and digital tools.
• Motivation for service-oriented, purpose-driven work.
• Must complete applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense before conducting licensed insurance activities.
• Must complete required training and participate in virtual meetings.

Nice To Haves

• Customer service, sales, or client relations experience is helpful but not required.
• Self-motivated, coachable, and interested in a performance-based career with opportunities for professional growth and advancement.

Responsibilities

• Conduct scheduled virtual consultations with clients using Zoom.
• Identify client needs and guide clients through available benefit options.
• Explain coverage details and enrollment steps clearly and professionally.
• Maintain accurate digital records and manage follow-up communication.
• Provide exceptional client service while building long-term relationships.
• Participate in ongoing training sessions and team meetings to strengthen skills.
• Complete required training and participate in virtual meetings.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.

Benefits

• Flexible scheduling
• Structured training and comprehensive onboarding
• Mentorship opportunities
• Licensing guidance
• Ongoing professional development
• Opportunities for long-term career growth, advancement, and leadership responsibilities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed