Client Success Representative - Onsite Atlanta

Doxim • Suwanee, GA

8d • Onsite

About The Position

Doxim is seeking a Client Success Representative to build strong client relationships and help customers achieve their business goals using Doxim’s solutions and services. The role leads customer onboarding, guides adoption, and collaborates with clients and cross-functional teams to support service across order entry, production, delivery, and invoicing. It also resolves client concerns, uses customer feedback to improve satisfaction, and partners with Sales on renewals and growth opportunities that support long-term retention.

Requirements

• Account management experience.
• Strong analytical and problem-solving skills, with attention to accuracy and quality.
• Strong attention to detail.
• Strong understanding of mail service provider operations, including USPS rules and regulations.
• Proficient knowledge and experience with MS Office, CRM systems, and AI tools.
• 2–5 years of experience working for a commercial printer, mail service provider, or related industry.

Nice To Haves

• Post-secondary degree preferred.

Responsibilities

• Serve as the primary Client Success contact for assigned accounts and act as a trusted advisor to key stakeholders and executive sponsors.
• Lead end-to-end customer onboarding, including implementation, expectation setting, and achievement of defined customer success outcomes.
• Drive customer adoption and value realization by guiding usage, optimizing workflows, and aligning services with agreed business objectives.
• Manage day-to-day customer relationships and serve as the main contact across order entry, production, delivery, and invoicing processes.
• Own issue resolution and escalation management, coordinating cross-functional teams to resolve customer concerns promptly and effectively.
• Partner with Sales on upsell, cross-sell, and renewal strategies, including support for contracts and documentation such as MSAs, SOWs, and Change Requests.
• Capture and act on customer feedback to measure sentiment, improve satisfaction, support retention, and develop advocacy through proactive engagement.

Benefits

• Flexible benefit options covering healthcare and employer-matched retirement savings, available from the first day of employment.
• Generous paid time off.
• Employee Referral Program bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed