Client Success Representative

AIL • Billings, MT

1d • $90,000 - $120,000 • Remote

About The Position

AO Globe Life is seeking a remote Client Success Representative to support families and individuals across the United States. The role involves helping clients understand and access benefit programs, explaining coverage and enrollment, and building dependable, long-term client relationships. The position offers scheduled virtual consultations with pre-interested clients, structured training, mentorship, and opportunities for professional growth and advancement. No cold outreach or door-to-door sales is required.

This is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and must complete applicable pre-licensing coursework, examinations, and state requirements at their own expense. Training, mentorship, licensing guidance, and ongoing professional development are provided. Candidates supply their own computer, webcam, reliable high-speed internet, and professional remote workspace.

Requirements

• Must be physically located in and legally eligible to work in the United States; candidates must be at least 18 years old.
• Strong verbal communication and interpersonal skills.
• Organized, dependable, and able to work independently in a remote environment.
• Confidence using video conferencing platforms and digital tools.
• Reliable high-speed internet connection.
• Provide a Windows-based laptop or desktop computer with a webcam, and a professional remote workspace.
• Complete required training and participate in virtual meetings.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Nice To Haves

• Customer service, sales, or client relations experience is helpful but not required.
• Motivated by service-oriented, purpose-driven work.
• Self-motivated, coachable, and interested in a performance-based career.
• Communicative and empathetic, with professionalism and a commitment to continuous learning.
• Able to collaborate as a team player while working independently.

Responsibilities

• Conduct scheduled virtual consultations with clients using Zoom.
• Identify client needs and guide clients through available benefit options.
• Explain coverage details and enrollment steps clearly and professionally.
• Maintain accurate digital records and manage follow-up communication.
• Provide exceptional client service and build long-term relationships.
• Participate in ongoing training sessions and team meetings.

Benefits

• Flexible scheduling.
• Structured onboarding and training.
• Weekly virtual training sessions.
• Mentorship and licensing guidance.
• Ongoing professional development and opportunities for long-term career growth, advancement, and leadership responsibilities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed