WFH Client Success Representative

AIL•Arlington, TX

2d•Remote

About The Position

AO Globe Life is seeking a remote Client Success Representative to work with individuals and families seeking information about insurance protection. The representative guides clients through a needs-based process, explains available insurance options, and supports a positive, professional client experience from the first conversation through follow-up. The company provides warm leads, virtual training, daily support, coaching, mentorship, and licensing guidance. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examinations, and state licensing requirements at their own expense. No prior insurance experience is required. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed during hiring and onboarding.

Requirements

Excellent communication and active-listening skills.
A customer-focused, professional approach.
Strong follow-up habits and attention to detail.
Comfort with online systems and virtual communication.
Self-motivation and reliability.
Ability to work independently and within a team environment.
At least 18 years of age and legally eligible to work in the United States.
Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Nice To Haves

No prior insurance experience is required; the opportunity is suited to candidates who are coachable and interested in professional growth and advancement.

Responsibilities

Work with warm leads supplied by the company.
Schedule and conduct virtual client appointments.
Ask thoughtful questions to identify client needs.
Explain life, supplemental health, and accident insurance products.
Provide timely follow-up and answer client questions.
Build rapport and maintain professional client relationships.
Maintain accurate records and organized communication.
Attend training and participate in team development.
Complete required training and participate in virtual meetings.
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.