Client Success Manager (E-Commerce)

Talent Hackers • ,

63d • Remote

About The Position

We are seeking a dynamic, e-commerce-fluent Client Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate does not just manage tasks—they speak the language of e-commerce. You must be comfortable holding high-level strategy conversations with brand owners, understanding their key growth metrics, and collaborating across agency channels (PPC, creative, and email). Backgrounds in E-Commerce Brand Management, Digital Marketing, or Paid Media/PPC are highly valued for this role.

Requirements

• 1–3 years in e-commerce account management, brand management, digital marketing, or PPC/paid media management (agency or brand side).
• Strong understanding of core e-commerce KPIs (CAC, ROAS, LTV, AOV, Conversion Rate) and the ability to discuss them confidently with brand founders and executives.
• Direct exposure to or working knowledge of the Shopify ecosystem.
• Proven track record of managing multiple accounts, maintaining client satisfaction, and organizing cross-functional workflows.
• Proficiency with project management systems, with a strong preference for ClickUp.
• Exceptional written and verbal English communication skills.
• Ability to work full-time during EST business hours.

Nice To Haves

• Experience overseeing brand strategy, product launches, and revenue goals for DTC brands.
• Former media buyers or PPC managers looking to transition into full-time client success and account leadership.
• CSMs who have managed rosters of Shopify/DTC e-commerce clients.

Responsibilities

• Serve as the primary point of contact for e-commerce clients, conducting regular check-ins, reviewing campaign performance, and discussing strategy in plain language.
• Collaborate with internal media buyers (PPC/Paid Social), designers, and copywriters to ensure campaigns launch on time and align with performance goals.
• Maintain complete transparency in ClickUp, ensuring all task timelines, deliverables, and client requests are accurately documented.
• Analyze account health to spot opportunities where added agency services (e.g., adding PPC, CRO, or Klaviyo email marketing) can drive revenue for the client.
• Prepare and submit concise weekly status reports directly to the CEO, flagging account risks, metric improvements, and major deliverables.
• Quickly resolve performance concerns, manage expectations, and protect overall account retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed