E-Commerce Fraud Manager

The Finish Line • Indianapolis, IN

4d • Remote

About The Position

The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce fraud and chargebacks. This role requires a strategic leader who is innovative for the future of the fast-paced payments industry and stays on the absolute forefront of new, complex fraud models.

Requirements

• Bachelor’s degree from a four-year college or university; or equivalent experience and/or training; or equivalent combination of education and experience.
• Three to Five years in a fraud/risk ecommerce position.
• Prior management experience of at least two direct reports.
• Advanced knowledge and abilities with Microsoft Excel, PowerPoint, and Word, or Google Suite equivalents.
• Effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills.
• Communication should be consistently constructive and professional.
• Good team player.
• Able to maintain the highest standards when it comes to handling highly sensitive, private, and confidential materials.
• Demonstrates sound judgment and effective critical thinking skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Uses specialized knowledge to go beyond the routine to solve complex problems that frequently affect areas beyond own functional area.
• Able to approach unfamiliar situations, projects, and opportunities with confidence and curiosity.
• Demonstrate strict attention to detail and intensity around consistently delivering a high quality work product.
• Able to concisely summarize the results of business analysis and explain the meaning of the results and implications in varying levels of detail, depending on the audience.
• Able to work on multiple projects at one time with appropriate prioritization.
• Decisions generally involve moderately complex issues with a limited number of variables.
• Proven ability to adapt to the fast-paced evolution of digital wallets, alternative payment methods, and sophisticated attack vectors to ensure the company remains ahead of the curve.
• Punctuality and regular attendance consistent with the company’s policies are required for the position.

Nice To Haves

• Familiarity with Machine Learning/AI fraud models and exposure to Agentic Checkout are strongly preferred.

Responsibilities

• Develops dashboards and KPI reporting for multiple cross functional areas of the business, including but not limited to merchandising, supply chain, finance, and e-commerce.
• Analyzes both internal and external payment/fraud performance on a daily, weekly and monthly basis and compares to service level agreements.
• Makes recommendations to cross-functional business groups to prevent fraud and decrease loss to the company.
• Champions crucial cross-functional partnerships not only with internal business units but also with other retailers to share threat intelligence, combat fraud rings, and established industry best practices.
• Performs in-depth analysis to show the success of payments versus the incidence of chargebacks with current state and potential state solutions.
• Proposes enhancements to existing proprietary and third party algorithms and analytics processes, develops prototypes, and conducts comparative performance studies.
• Anticipates and mitigates fraud trends impacting high-demand products in the competitive reseller market, such as automated bots during limited release events, inventory abuse, and Buy Online, Pick-up In-Store (BOPIS) fraud.
• Present a variety of technical topics to both technical and non-technical business partners.
• Builds constructive and effective relationships with a broad and diverse group of business partners
• Works in tandem with the Loyalty Team to reduce fraud.
• Additional projects and duties as required.

Benefits

• The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager