Client Success Manager, Contextual Commerce

Bazaarvoice • Austin, TX

1d • $68,000 - $72,000 • Remote

About The Position

Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Client Success Manager to join our stellar Contextual Commerce team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders. As a Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.

Requirements

• 3+ years experience client facing and managing mid-market level accounts
• Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
• Charismatic and exceptional communicator
• You are naturally consultative and love to teach complex concepts in a simple way
• You love brainstorming, creative thinking and are an excellent problem solver
• Project management comes easy to you and you have the ability to prioritize and maintain focus
• Deeply analytical and excited to dig into the data
• Not afraid of a complex technical product
• You are energetic, positive, and have a solutions-first approach
• You are unafraid of taking on new responsibilities
• You are self-directed, hard-working, and passionate about what you do
• You have a take control and get things done mindset, and activity that reflects such

Responsibilities

• Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
• Ensure renewal and growth of each account in your portfolio
• Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
• Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
• Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
• Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
• Craft compelling narratives out of performance data to convey our value.
• Attend and host relationship building and networking events
• Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed