Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferred!)

Experian

7d

About The Position

The Client Success Manager partners with the Client Executive on the Experian Health Sales team to support product expansion, and with the Relationship Manager to build and maintain trusting customer relationships. The role also works with Support and Optimization teams to provide a strong client experience. The manager develops an understanding of Experian Health product capabilities and provides consultative guidance throughout the client lifecycle.

The position supports client implementations and setup updates, additions, and fixes; helps customers navigate support tickets and enhancement requests; evaluates product use and recommends configurations and solutions; and collaborates on quarterly business reviews and strategies to improve retention, engagement, and expansion. West Coast candidates are preferred. Travel to client sites is required 20–25% of the time.

Requirements

• At least 5 years of experience in the healthcare IT industry and healthcare revenue cycle.
• At least 3 years of healthcare revenue cycle account management experience, including claim systems and ERA.
• At least 2 years of experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• At least 2 years of Salesforce or similar CRM expertise.
• Bachelor’s degree or equivalent experience.
• Ability to travel to client sites 20–25%.

Nice To Haves

• West Coast candidates are preferred.
• Hands-on Epic expertise (2+ years) is beneficial.
• Epic Resolute HB/PB certification is beneficial.

Responsibilities

• Understand client implementations to facilitate updates, additions, and fixes to client setup.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice (ERA), recommending best-practice configurations and solutions to improve the customer experience.
• Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and ERA product suite.
• Partner with the Relationship Manager on quarterly business reviews, showcasing client successes and return on investment for the listed products.
• Develop strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.
• Partner with the Client Executive regarding product expansion and with the Relationship Manager to build and maintain customer relationships.
• Travel to client sites as required (20–25%).

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401(k).
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level