Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferred!)

Experian • Madison, MS

1d • $94,413 - $179,693

About The Position

As a Client Success Manager, you will partner with the Client Executive on the Experian Health Sales team to support product expansion. You will also work with the Relationship Manager to build and maintain trusting customer relationships, and collaborate with Support and Optimization teams to ensure the best client experience. You will understand Experian Health product capabilities and provide consultative guidance to clients throughout their lifecycle.

The role involves becoming familiar with client implementations to facilitate updates, additions, and fixes to client setups. You will help clients navigate tickets and enhancement requests by partnering with Customer Support, Optimization, Product, and Development teams. You will evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice (ERA), and recommend best-practice configurations and solutions. You will develop expertise in this product suite and partner with Relationship Managers on Quarterly Business Reviews that showcase client successes and return on investment. You will also develop strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors. West Coast candidates are preferred. Travel to client sites is required (20–25%).

Requirements

• 5+ years of experience in the healthcare IT industry and healthcare revenue cycle.
• 3+ years of healthcare revenue cycle account management experience, including claim systems and ERA (electronic remittance advice).
• 2+ years of experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• 2+ years of Salesforce or similar CRM expertise.
• Bachelor's degree or equivalent experience.
• Travel to client sites required (20–25%).

Nice To Haves

• West Coast candidates preferred.
• 2+ years of hands-on Epic expertise is beneficial.
• Epic Resolute HB/PB certification is beneficial.

Responsibilities

• Partner with the Client Executive on the Experian Health Sales team regarding product expansion.
• Partner with the Relationship Manager to build and maintain trusting customer relationships.
• Collaborate with Support and Optimization teams to ensure the best client experience.
• Understand client implementations and facilitate updates, additions, and fixes to client setups.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice products, and recommend best-practice configurations and solutions.
• Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice product suite.
• Partner with the Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment.
• Develop strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.
• Travel to client sites as required (20–25%).

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401K.
• Flexible work environment, with the ability to work remote, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
• 20 days of flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level