Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferred!)

Experian • Madison, MS

1d • $92,562 - $160,440

About The Position

The Client Success Manager partners with the Experian Health Sales Client Executive on product expansion and with the Relationship Manager to build and maintain trusted customer relationships. The role collaborates with Support and Optimization teams to ensure a strong client experience, understands Experian Health product capabilities, and provides consultative guidance throughout the client lifecycle.

The position focuses on helping clients manage and improve their implementations, coordinating updates and issue resolution, evaluating product use, and recommending configuration practices and solutions. It also supports quarterly business reviews and develops strategies to improve client retention, engagement, and expansion. West Coast candidates are preferred. Travel to client sites is required 20–25% of the time.

Requirements

• At least 5 years of experience in the healthcare IT industry and healthcare revenue cycle.
• At least 3 years of healthcare revenue cycle account management experience, including claim systems and electronic remittance advice.
• At least 2 years of experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• At least 2 years of Salesforce or similar CRM expertise.
• Travel to client sites, approximately 20–25%.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• West Coast candidates are preferred.
• At least 2 years of hands-on Epic expertise.
• Epic Resolute HB/PB certification.

Responsibilities

• Understand clients’ implementations to facilitate updates, additions, and fixes to their setups.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate support tickets and enhancement requests with minimal delay.
• Evaluate client use of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice products and recommend best-practice configurations and solutions.
• Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice product suite.
• Partner with the Relationship Manager on quarterly business reviews, showcasing client successes and return on investment.
• Develop strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.
• Partner with the Client Executive on product expansion and with the Relationship Manager to build and maintain customer relationships.

Benefits

• Compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401(k).
• Flexible work environment with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
• Variable pay opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level