Client Success Manager, Media Strategy

Inmar Intelligence•Winston-Salem, NC

8d•Remote

About The Position

The Client Success Manager (CSM), Media Strategy serves as the primary day-to-day contact for clients, responsible for leading campaign strategy, execution, and performance across multiple media channels. Acting as a trusted strategic partner, the CSM, Media Strategy ensures that every campaign aligns with client goals, delivers measurable results, and upholds excellence in service. The main objective of this role is to drive client success through proactive communication, critical thinking, and seamless cross-functional collaboration, ensuring campaigns are executed efficiently, effectively, and with strategic intent. The ideal candidate is both detail-oriented and big-picture minded, able to connect tactical execution to strategic outcomes while fostering long-term client trust and satisfaction.

Requirements

Bachelor's Degree in advertising, marketing, communications or similar field
3–5 years of experience in media account management, client service, or marketing.
Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus.
Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs.
Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset.
Strong written and verbal communication skills with demonstrated confidence in client presentations.
Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus.

Nice To Haves

Experience supporting U.S.-based or global clients within an agency or marketing organization.
Familiarity with end-to-end campaign workflows across media and influencer programs.
Foundational understanding of campaign analytics, measurement, and optimization strategies.
Ability to work collaboratively across cross-functional teams in a fast-paced environment.

Responsibilities

Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations.
Partner closely with clients to understand their business objectives and translate them into actionable media strategies.
Demonstrate strong critical thinking by identifying challenges, proposing solutions, and providing data-driven recommendations that enhance campaign performance.
Lead client status meetings, campaign reviews, and performance discussions to ensure alignment and transparency at all stages.
Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations that communicate impact and insights clearly.
Collaborate cross-functionally with Ad Operations, Creative, Influencer, and Analytics teams to ensure flawless execution and continuous improvement.
Act as a client advocate internally, ensuring the team delivers high-quality work that meets or exceeds client expectations.
Oversee campaign planning, activation, and optimization to ensure timelines, deliverables, and performance targets are achieved.
Use critical thinking and data interpretation to connect campaign metrics to actionable insights and strategic recommendations.
Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain visibility into campaign progress.
Conduct quality checks on deliverables, ensuring accuracy, consistency, and adherence to client and brand standards.
Anticipate potential issues or delays, problem-solve proactively, and communicate updates to both clients and internal stakeholders.
Support the integration of influencer, retail media, and paid social components within broader omnichannel strategies and execution.
Maintain a strong understanding of evolving media trends, ensuring strategies remain current and competitive.

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs