Client Success Manager

In-Telecom • Louisiana, LA

2d

About The Position

The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”, ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.

Requirements

• 3-5 years of experience in account management
• Growth mindset, with a passion for Client Success
• Extremely well organized, detailed-oriented, results driven, and highly self-motivated
• Strong analytical, decision-making, and problem-solving abilities
• Ability to balance multiple priorities and provide solutions
• Great organization and time management skills
• Proficiency with Salesforce, ConnectWise Manage, and ticketing systems.
• Previous sales experience.

Responsibilities

• Builds relationships with clients and establishes a sense of trust.
• Responsible for client retention and goodwill.
• Create value for ITC products and services.
• Monitor and manage Client retention through new agreements and renewals.
• Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
• Create tailored solutions based on needs of the Client.
• Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
• Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.
• Identify growth opportunities for ITC within the existing Client base.
• Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
• Ensure Client portfolio growth to meet ITC vision for short term and long-term goals.
• Own revenue goals for the assigned client base and meet or exceed retention and growth targets.
• Track and manage forecast revenue from renewals and expansions across the assigned accounts.
• Advocate for both client and team needs; translate feedback into actionable insights.
• Provide feedback to the Market Manager on market trends, competitor activity, and service gaps.
• Influence product adoption, client satisfaction, and reference ability across accounts.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed