Client Success Manager

Edlink•Austin, TX

1d•Onsite

About The Position

Edlink is a growing startup in Austin, Texas, focused on solving complex problems in educational technology by improving data integration for learning platforms. Our API currently serves over 60 million users across 5,000 districts and universities. As one of the first hires, this role offers a significant opportunity to influence the company's growth and direction. The Client Success Manager will be responsible for building strong relationships with clients, understanding their business needs, and ensuring they derive maximum value from Edlink's product. This involves leading client interactions, monitoring account health, advocating for clients internally, and continuously improving the client experience.

Requirements

Experience in a startup, startup-like environment, or a setting where ownership, ambiguity, and follow-through were critical.
Comfort speaking with technical stakeholders and understanding the product to troubleshoot, explain tradeoffs, ask good questions, and guide clients.
Excellent communication skills: polished writing, strong meeting presence, thoughtful executive communication, and ability to simplify complex topics.
Ability to build trust with diverse individuals (users, technical stakeholders, senior leaders) by understanding their priorities and adapting communication style.
Proactive in identifying and surfacing risk (e.g., changes in usage, champion departure, shifting priorities, communication slowdowns).
Strong judgment for self-resolution, escalation, and providing internal teams with necessary context.
Focus on business outcomes and understanding client success metrics.
Organized and reliable, ensuring follow-through without constant supervision.
Ability to identify signs of declining client confidence, scope creep, or changing client needs.
Passion for working with technical products, including digging into APIs and data solutions.

Nice To Haves

Non-traditional background is welcomed; skills and trajectory are prioritized over formal education or work history.
Experience in the educational technology sector.

Responsibilities

Build strong, trusted, multi-threaded relationships with clients across technical, operational, and executive stakeholders.
Understand each client’s business goals, technical constraints, internal priorities, and risks — and connect Edlink’s product value back to those outcomes.
Lead strategic client touchpoints, including business reviews, account planning conversations, adoption check-ins, and executive updates.
Help clients get more value from Edlink by identifying workflow improvements, adoption opportunities and best practices.
Proactively monitor account health, usage patterns, stakeholder changes, support trends, and other risk signals before they become client escalations.
Act as the client’s internal advocate by bringing clear, well-documented context to Product, Engineering, Support, Sales, and leadership.
Translate complex product or technical topics into clear recommendations for both technical and non-technical audiences.
Partner closely with Sales or Account Management when commercial topics arise, while keeping your own focus on client outcomes, product value, adoption, and relationship health.
Continuously look for ways to improve the client experience, strengthen internal processes, and make Edlink easier to work with.