Client Success Manager
About The Position
Property Management Professionals LLC. (PMP) is seeking a motivated, detailed, communicative, and personable professional to join our team as Client Success Manager in St. George, UT. PMP is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Texas, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest growing management firms which provides our team members a unique opportunity to evolve and grow their careers. Our extraordinary team has been the driver of PMP's growth since inception. By delivering on our promise of extraordinary service to each of our valuable clients, PMP's reputation as an industry leader has contributed to our growth and attracted some of the most talented professionals in the industry. PMP's unique company culture is one of our firm's most prized attributes. We pride ourselves on a positive, supportive, and rewarding company culture. The Client Success Manager is responsible for driving organic growth within the market by focusing on two core objectives: retaining existing association clients and generating new business opportunities. This role serves as a strategic bridge between operations, board relationships, and business development—ensuring communities receive exceptional service while identifying opportunities to expand the company’s footprint. This leader works closely with Community Association Managers (CAMs), Board Members, HOA leadership, and internal operational teams to strengthen client satisfaction, improve retention, reduce churn, and support the acquisition of new management contracts through referrals, relationship development, and proactive market engagement. The ideal candidate is highly relationship-driven, operationally sharp, and skilled in both client retention strategy and consultative sales.
Requirements
- 5+ years of experience in community management, HOA management, client success, business development, or related leadership roles
- Strong understanding of community association operations and board governance
- Proven success in client retention, relationship management, and/or new business development
- Excellent communication, executive presence, and presentation skills
- Strong problem-solving ability with a proactive and strategic mindset
- BS/BA Degree in business or related field from an accredited college or university preferred
- Minimum of 3 years sales experience in a service-related industry preferred
- Proficient in Microsoft’s Excel, WORD, and Outlook programs
- Excellent communication skills, both written and verbal
Nice To Haves
- Experience working with CAMs, Board Members, and association leadership preferred
- Familiarity with platforms such as Vantaca, CINC Systems, or FrontSteps is a plus
Responsibilities
- Develop and execute proactive client retention strategies across managed communities
- Build strong relationships with Board Members, committee leaders, and key decision-makers
- Monitor client health, satisfaction, and renewal risk through structured account reviews
- Identify early warning signs of churn and lead rescue plans for at-risk accounts
- Partner with CAMs and operational leaders to resolve escalations and improve service delivery
- Oversee client onboarding and transition processes to ensure strong early-stage retention
- Support implementation of client satisfaction surveys, executive outreach, and board engagement programs
- Generate new business opportunities through referrals, relationship building, networking, and market presence
- Partner with local sales teams and operational leadership to convert prospects into new management contracts
- Maintain relationships with developers, real estate professionals, attorneys, and industry partners that influence HOA/association decisions
- Support proposal development, board presentations, and new business pitch meetings
- Identify upsell opportunities for maintenance, construction, insurance, and ancillary services
- Help create and execute local market growth strategies aligned with company goals
- Work cross-functionally with CAMs, finance, maintenance, and executive leadership to improve overall client outcomes
- Promote a culture of transparency, accountability, and proactive client engagement
- Track retention, referral conversion, and organic growth KPIs
- Provide reporting and strategic recommendations to leadership on client health and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
