Client Success Coordinator
About The Position
As a Client Success Coordinator at Valued Pharmacy Services, you will connect clients with prescription benefit consulting and clinical program management. You will collaborate with analytics, consultants, and external partners to optimize prescription benefit programs and integrate clinical initiatives. The position supports specialty copay assistance, patient assistance, medication management, reporting, data integrity, CRM maintenance, AI alert communications, and case management. The position requires working in the NFP Rx Solutions office in Chesterfield, Missouri at least four days per week, with the option to work remotely from home one day per week. Overnight travel is not required. The role is primarily desk-based, with computer use up to 95% of the time, and requires the ability to lift and carry up to 15 pounds. The base salary range is $38,500–$61,600. Salary is determined case by case based on factors such as experience, credentials, education, certifications, skills, position scope, and geographic location. The position may also be eligible for performance-based incentives.
Requirements
- Bachelor’s degree or equivalent experience.
- Ability to communicate effectively verbally and in writing.
- Diligence and learning agility to expand abilities, resolve issues, and overcome roadblocks.
- Ability to foster positive working relationships and use communication that supports engagement.
- Ability to follow through, meet deadlines, and strive to exceed goals.
- Critical-thinking skills, including the ability to explore alternatives and ask probing questions.
- Ability to use or learn technology needed for the role, including Microsoft Teams, Excel, Word, Outlook, and PowerPoint.
- Flexibility and resilience in response to change, uncertainty, or stress.
- Ability to apply basic mathematical concepts, including percentages and the four basic arithmetic operations.
- Ability to follow company confidentiality requirements, HIPAA, and other applicable government regulations.
Nice To Haves
- Certified Pharmacy Technician (CPhT) or other healthcare credentials preferred.
- One to three years of experience in pharmacy, benefit management, healthcare, or a related industry preferred.
Responsibilities
- Facilitate member and specialty pharmacy calls and enrollment in specialty copay card programs; run accumulator reports, audit specialty claims daily, trigger member letters, and maintain the copay card program tracker with maximum dollar funds.
- Help specialty members excluded from the specialty benefit or enrolled in Direct Procurement Solutions (DPS) find financial assistance through the Patient Assistance Program.
- Identify new Individual Medication Management (IMM) drug utilizers, send member letters and updates, and maintain the related list in CRM Zoho.
- Manage client and broker reporting requests, support consultants in preparing client performance reviews, and aggregate PBM and consulting outcomes.
- Maintain data platform integrity through monthly eligibility audits and checks for missing or incorrect system data; collaborate with the BI team to resolve errors.
- Update CRM Zoho monthly to maintain current client information and documentation.
- Send weekly AI alert emails to brokers and clients about identified high-dollar claims, new specialty and non-specialty high-dollar claims, and other utilization outliers.
- Collaborate with PBM partners to resolve advanced member, plan, and reporting issues.
Benefits
- Paid time off (PTO) and paid holidays.
- 401(k) with match.
- Exclusive discount programs.
- Health and wellness programs.
- Potential eligibility for performance-based incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
