Client Success Coordinator

Seneca Holdings•Virginia Beach, VA

3d•Remote

About The Position

CI Azumano Travel, Seneca Holdings’ full-service travel management company, is seeking a Client Success Coordinator to serve as a trusted advisor to a portfolio of key small business accounts. This remote role develops customized solutions and offerings, builds client relationships, and identifies opportunities to generate revenue by meeting client needs. The coordinator works across departments and with internal and external stakeholders to support client goals, improve service, and maintain profitable accounts. The role includes supplier negotiations, online adoption strategy, reporting, industry best-practice communications, and annual reviews. The coordinator analyzes client program performance to identify revenue growth and cost-saving opportunities, resolves and escalates issues, and supports the Account Management team with reporting and customer service matters. CI Azumano describes its culture as collaborative and offers competitive pay, benefits and perks, flexible work-life balance, professional development, and performance and recognition programs. Full-time employees regularly working at least 30 hours per week are eligible for benefits and paid leave. Seneca Holdings provides equal employment opportunities and gives hiring preference to Seneca or Native individuals.

Requirements

Strong understanding of financial travel program drivers.
Strong written and verbal communication skills.
Strong understanding of reporting analytics and technical skills.
Ability to work in a fast-paced environment while managing multiple tasks simultaneously.

Nice To Haves

College degree preferred.

Responsibilities

Develop strategies to broaden CI Azumano’s business relationships and drive client loyalty.
Represent CI Azumano to internal and external stakeholders and represent the department during selected key-prospect sales processes.
Keep internal departments informed and focused on achieving client business goals.
Address objections and facilitate solutions through honest conversations with internal and external stakeholders.
Develop multiple relationships within client organizations to identify threats and opportunities.
Use a team approach to resolve client issues and provide service corrections.
Work with stakeholders to understand travel management financial drivers and improve profitability by meeting client needs.
Interpret contracts and guide internal stakeholders in meeting client service-level agreements while staying within the scope of deliverables.
Negotiate to deliver value to clients while meeting or exceeding CI Azumano’s corporate goals.
Maintain professional working relationships with managers and staff, and hold regular meetings to keep stakeholders connected to customers.
Develop relationships with industry suppliers for the benefit of clients and CI Azumano.
Work across departments to represent clients while understanding internal priorities and constraints.
Manage supplier negotiations, online adoption rate improvement strategy, reporting requirements, industry best-practice communications, and annual reviews.
Review and analyze client program performance and identify opportunities for revenue growth and cost savings.
Provide problem resolution and escalation, detailed analysis and reporting, and advice on industry trends.
Support the Account Management team with reports, client-identified issues, and resolution of customer-service impacts.