Client Success Coordinator

Seneca Holdings • Virginia Beach, VA

1d • Remote

About The Position

CI Azumano Travel, Seneca Holdings’ full-service travel management company, is seeking a Client Success Coordinator to serve as a trusted advisor to a portfolio of key small-business accounts. This remote role develops customized solutions and offerings that add value for clients, generates revenue by identifying and upselling solutions that meet client needs, and builds relationships throughout client organizations to identify threats and opportunities.

The coordinator partners with internal departments, clients, and industry suppliers to support client goals, improve profitability, and maintain service standards. The role includes analyzing program performance, identifying opportunities for revenue growth and cost savings, handling supplier negotiations, supporting online adoption, meeting reporting requirements, and advising clients on industry trends and best practices. The position also supports the Account Management team through reporting, issue resolution, and responses to customer-service impacts.

Requirements

• Strong understanding of financial travel program drivers.
• Strong written and verbal communication skills.
• Strong understanding of reporting analytics and technical skills.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.

Nice To Haves

• College degree preferred.

Responsibilities

• Develop strategies to broaden CI Azumano’s business relationships and drive client loyalty.
• Represent the CI Azumano brand with internal and external stakeholders and during the sales process for selected key prospects.
• Keep internal departments informed and focused on clients’ business goals.
• Address objections and facilitate solutions through candid conversations with internal and external stakeholders.
• Build a detailed understanding of each client and use a collaborative approach to resolve client issues.
• Work with internal and external stakeholders to understand travel management finances, meet client needs, and drive profitability.
• Interpret contracts and guide internal stakeholders on meeting client service-level agreements while staying within scope.
• Negotiate in ways that deliver value to clients while achieving or exceeding corporate goals.
• Build professional working relationships with managers and staff to support cooperation and service standards.
• Hold regularly scheduled meetings to keep stakeholders connected to customers.
• Promote teamwork in meeting client needs and correcting service issues.
• Develop relationships with industry suppliers for the benefit of clients and CI Azumano.
• Work across departments to represent clients while considering internal priorities and constraints.
• Manage supplier negotiations, strategies to improve online adoption rates, reporting requirements, industry best-practice communications, and annual reviews.
• Review and analyze client program performance and identify opportunities for revenue growth and cost savings.
• Resolve and escalate issues as appropriate, provide analysis and reporting, and advise on industry trends.
• Support the Account Management team by providing reports, addressing client-identified issues, and resolving customer-service impacts.

Benefits

• Medical, dental, vision, life, and disability coverage.
• Voluntary critical illness, hospital, and accident benefit programs.
• Health savings and flexible spending accounts.
• 401(k) retirement plan.
• Paid leave programs for eligible full-time employees regularly working at least 30 hours per week.
• Competitive pay and perks.
• Flexible work-life balance.
• Professional development opportunities.
• Performance and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed