[Wattpad] Client Success Coordinator
About The Position
Wattpad's vision is to entertain and connect the world through stories. A leading global webnovel platform, Wattpad has democratized storytelling for a new generation of diverse Gen Z writers and their fans. Wattpad is part of WEBTOON Entertainment’s IP & Creator Ecosystem, where approximately 155 million monthly active users discover incredible stories in multiple formats. Come build the future of entertainment and storytelling with our global team, and write your next chapter with us! Wattpad is part of the WEBTOON Entertainment family of brands, home to some of the world's largest storytelling platforms. With approximately 155 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others. We are looking for a Client Success Coordinator to join our fast growing Advertising team! You will work closely with our incredibly fun, motivated and hard-working team to continue to build and nurture relationships with Wattpad’s range of advertising partners.
Requirements
- 1+ year of experience in an advertising or marketing agency setting (internship and co-op also counts!)
- Basic understanding of advertising campaign lifecycle from proposal and creative development through operation and reporting
- Strong excel and PPT skills
- Strong communication skills and a client-first attitude
- Experience working with digital media
- Some experience working directly with brands, as well as creative, media, and social agencies
Nice To Haves
- Experience with branded content and native advertising products an asset, along with entertainment and/or CPG industry experience
Responsibilities
- Work closely with the Client Success team to set up and execute brand campaigns, monitor performance and offer suggestions for optimizations
- Participate in brainstorming sessions as part of the creative sales process
- Assist with responding to RFP’s and providing strategic recommendations
- Post content and manage brand profiles related to live campaigns
- Review brand stories advertising copy, influencer content, contest entries and all other branded content to ensure it is in excellent spelling and grammatical standing, and meets all brand guidelines supplied by client(s)
- Assist with campaign set up and ensure all ads are being served correctly
- Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors
- Work cross functionally with Ad Operations, Sales, Product and Marketing teams and WEBTOON Studios
- Work with business operations team to optimize campaigns and meet client KPIs
- Gather key learnings and recommendations for future campaigns
- Maintain and update central team resources (Google Drive) and perform administrative duties such as billing and invoicing as required
Benefits
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Top industry health benefits, including vision and dental
- Your own health/wellness account to spend each year
- RRSP Contributions (Canada), 401K Contributions (USA)
- Generous vacation and Maternity/Parental leave top-up program
- Corporate discount for gym memberships for you and your family
- Work from almost anywhere in the world for part of the year
- Winter break shutdown and a whole lot more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
