Marketing, Account & Client Success Coordinator

Crescendo Interactive Inc • Camarillo, CA

23h • $61,000 - $63,000 • Onsite

About The Position

Crescendo's Marketing and Account Coordinators play a key role in educating and supporting our nonprofit clients as they use Crescendo’s marketing products to strengthen and grow their planned giving programs. This is primarily a client service and relationship management role.

Requirements

• Strong organizational skills and exceptional attention to detail
• Proven customer service, client support, or account management experience
• Excellent verbal and internal communication skills
• Technical aptitude and comfort learning Crescendo's marketing toolkit
• Bachelor’s Degree required

Nice To Haves

• Communications or related field preferred

Responsibilities

• Build and maintain strong, long-term relationships with clients to promote high retention and satisfaction
• Serve as a liaison between clients and internal departments to support website development, relay information, and ensure timely, accurate project completion
• Educate clients on Crescendo’s marketing tools, resources, and best practices
• Provide responsive support, troubleshooting, and guidance via phone and email
• Identify opportunities to enhance client success by recommending additional services or strategic actions
• Prepare progress updates and reports for clients and company leadership
• Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

• Medical, Dental, Vision, Long Term Disability, AFLAC and Life Insurance
• Health Savings Account (HSA) with generous company match
• 401K (dollar for dollar match up to 5% of compensation) PLUS a 5% company contribution
• Discretionary quarterly bonuses
• 15 days paid vacation, paid holidays and paid sick leave
• Health club benefits
• Tuition and Student Loan Assistance
• Catered lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level