Client Success Consultant

AIL • St. Louis, MO

1d • Remote

About The Position

AO Globe Life is seeking remote Services Associates to support veterans, union members, working families, and other eligible members with life, accident, and supplemental benefit options. The role combines customer service, member engagement, benefits education, relationship building, and consultative insurance sales. Associates meet with members virtually or by phone, explain coverage options, assist with applications and enrollment, and provide ongoing policy and customer support.

This is a 100% remote, independent contractor opportunity with commission-based, performance-driven compensation—not an hourly or salaried position. Compensation opportunities may include weekly commissions, performance bonuses, renewal and residual income, and leadership compensation. Earnings are not guaranteed and vary by activity, production, performance, and results.

No previous insurance experience is required. The company provides virtual onboarding, training, mentorship, coaching, product education, and licensing guidance. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed activities and pay for applicable pre-licensing coursework, examinations, and state licensing requirements. Advancement opportunities may be available based on performance, development, and demonstrated leadership.

Requirements

• Be at least 18 years old.
• Be physically located within the United States.
• Be legally authorized to work in the United States.
• Have access to a reliable computer or laptop, webcam, and microphone.
• Maintain reliable high-speed internet and a quiet, professional workspace.
• Be comfortable communicating through Zoom and phone.
• Be willing to complete required training.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
• Be self-motivated, dependable, organized, and detail-oriented.
• Have effective verbal and written communication, listening, and problem-solving skills.
• Be comfortable using computers and virtual technology and managing time while working from home.
• Be comfortable working independently and with a team, and receptive to coaching and constructive feedback.

Nice To Haves

• Customer service, retail, hospitality, healthcare, banking, call center, administration, military service, financial services, account management, or sales experience may transfer well to the opportunity.
• Sales or insurance experience is helpful but not required.
• Interest in professional and financial growth.

Responsibilities

• Meet with members virtually through Zoom and phone appointments.
• Connect with individuals from the provided member database.
• Identify members’ needs, priorities, and concerns.
• Explain available life, accident, and supplemental benefit options.
• Answer member questions clearly and professionally.
• Recommend coverage solutions based on individual needs.
• Guide eligible members through applications and enrollment.
• Maintain communication throughout the application process.
• Conduct policy reviews and assist with beneficiary updates.
• Provide ongoing customer service after coverage is established.
• Assist members with policy-related questions and claims guidance.
• Maintain accurate digital records and documentation.
• Follow applicable company procedures, state regulations, and ethical standards.
• Participate in required training and virtual meetings.

Benefits

• Health insurance premium reimbursement may be available to qualifying representatives.
• Company-supported life insurance may be available to qualifying representatives.
• Accidental Death Benefit coverage may be available to qualifying representatives.
• Renewal and residual income opportunities.
• Professional mentorship and coaching.
• Leadership development programs.
• Virtual business tools and resources.
• Performance bonuses and incentives may be available based on performance.
• Agent recognition programs, incentive travel, leadership conferences and conventions, achievement awards, and team recognition may be available based on qualification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed